General Shipping Information
Seventh.Ink supports the United States Postal Service by using their services exclusively for shipping all orders. Items ship as promptly as possible, most often in less than one business day. Seventh.Ink is not responsible for items lost in the mail once they have been shipped, but I will work with you and do my best to help find your package if it is lost or delayed.
Due to new VAT regulations: all shipping to countries in the EU are suspended until further notice. If you are in the EU please visit my Etsy store instead. I apologize for the inconvenience!
Please be aware that the only way to track international shipments is to pay for Priority International Shipping. I will not be held responsible for orders that are lost in the mail, so if you place a large order you will want to consider paying extra for Priority so it can be tracked. I am a single person selling shirts and art, not a large company that can or will refund money for lost shipments.
International orders may be subject to Value Added Tax (VAT) at customs. At this time I do not have the ability to charge VAT in advance, so please be aware that your order may incur some additional taxation from customs. It helps to know your country's rules on imported products.
If you are an international customer and your order has not come through after an extended period of time, please call your local post office (not the 800 number). Most often, your package will be waiting in customs with an action item for you to take care of before it can be received. If a package sits with customs for too long they will ship it back to me at your expense, so please be looking for those notifications from customs.
2018 International Shipping Rates Increase: Unfortunately, as of January 21, 2018, USPS has placed restrictions on First Class flats and envelope rates which prohibits the shipment of merchandise through these methods. This means that all international orders must now be shipped as if they are packages, regardless of the size. This is an unfortunate blow to international customers who are only after small items like patches and stickers. I apologize for this inconvenience, but it is out of my control. Hopefully this is something that will change back in the future, however only time will tell.
Potentially Lost Items
I have been shipping with USPS for many years now, and I find that it's rare that an item goes completely missing. If your item has not arrived but the tracking says that it has, please call your local post office (not the 800 number) and inquire about it with them. Sometimes the item is still with the carrier, or sometimes it's still at the post office even though it says it's been delivered. I don't know why this happens, but it is up to the customer to take the intiative to try and locate the package with their post office as this solves 99% of the missing package issues. I cannot take responsibility for lost items. Once the package leaves my hands the rest is up to USPS.
If you realize your item may actually be lost in the system, please contact me and we can discuss the next steps. I will do my best to help locate the package, but when it comes to finding mail it is really a matter of whether or not USPS can actually find it or not. This is the general risk of shipping items, but again the number of items that have actually been fully lost over the years is very, very low.
I do my best to keep the Seventh.Ink inventory up to date, but from time to time I do run out of certain products. It is very rare, but if you somehow order a product that is out of stock I will notify you.
Unworn/unwashed shirts can be returned for a 15% restocking fee. The customer is responsible for covering the cost of return shipping back to Seventh.Ink. Once the shirt is received and assessed as being in good condition I will invoke a refund minus the fee. The refund will not cover any shipping costs involved with the transaction. Equal exchanges have no fee, but must include return postage from Seventh.Ink to you. We will handle this transaction before any return is processed. Please note that the original shipping and handling costs associated with an order are not eligible for refund.
Clothing Return/Exchange Instructions:
Please contact Seventh.Ink if you want to return or exchange your order. I will only accept returns that are postmarked within 14 days of reciept, and only if you email me first to get approval. Returns/exchanges must be in perfect condition and have the original tags in place, otherwise they will not be accepted.
If your shirt has a manufacturing error you will be refunded an amount to cover the cost of USPS First Class shipping back to Seventh.Ink.
Art, Accessory, or Print Return Information:
At this time I will not accept returns on accessories (pins, buttons, patches, etc.), prints, original art, or anything that falls into that category (including box sets). These items are shipped out in pristine condition, returning them will likely put some wear and tear on the items. I ship these items and prints out as new, not used, so this is the rule when it comes to this type of product. The only items I accept returns on are clothing items as long as they meet the criteria listed in the Return section above.
If you wish to cancel your order before it has been shipped (you will be notified via email when your order has shipped), you can let me know by using the contact form and I will refund your payment and cancel your order.